Privacy Policy
At Leatharmony, we respect your privacy and are committed to protecting your personal information.
This Privacy & Cookie Policy explains how we collect, use, store and protect your information when you visit our website, place an order, subscribe to our newsletter or otherwise interact with us.
By using our website, you agree to the practices described in this policy.
INFORMATION WE COLLECT
When you visit our website, place an order, contact us or subscribe to our newsletter, we may collect the following information:
Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment information (processed securely by our payment providers)
- Order history
- Communications with our customer service team
Technical Information
We may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type
- Device type
- Time zone
- Pages viewed
- Referring websites
- Website interactions
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil orders
- Provide customer support
- Communicate regarding your purchases
- Manage returns and refunds
- Prevent fraud and improve website security
- Improve our products, services and website experience
- Send marketing communications where you have consented to receive them
- Comply with legal and regulatory obligations
MARKETING COMMUNICATIONS
If you subscribe to our newsletter, we may send you updates regarding:
- New product launches
- Exclusive offers
- Promotions
- Brand news
- Leather care tips and guides
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
PAYMENT PROCESSING
Payments are processed securely through trusted third-party payment providers, including Shopify Payments, PayPal, Apple Pay, Google Pay, and other available payment methods.
Leatharmony does not store or have direct access to your full payment card details.
SHARING YOUR INFORMATION
We only share personal information when necessary to operate our business.
This may include:
- Shopify (our ecommerce platform)
- Payment providers
- Shipping and delivery partners
- Email marketing providers
- Analytics providers
- Legal or regulatory authorities where required by law
We do not sell, rent or trade your personal information to third parties.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process information outside the United Kingdom or European Economic Area.
Where this occurs, appropriate safeguards are implemented to ensure your personal information remains protected.
DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
YOUR RIGHTS
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain uses of your information
- Withdraw marketing consent
- Request a copy of your personal information
To exercise any of these rights, please contact us at:
SECURITY
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure or alteration.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
COOKIES
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
- Website functionality
- Shopping cart and checkout features
- Analytics and performance measurement
- Marketing and advertising
- Personalisation of content
ANALYTICS & ADVERTISING
We may use services such as:
- Google Analytics
- Shopify Analytics
- Pinterest Tag
- Meta Pixel (where applicable)
These services help us understand website performance, improve customer experience and measure the effectiveness of our advertising.
These providers may collect information about your interaction with our website through cookies and similar technologies.
MANAGING COOKIES
Most web browsers allow you to manage, block or delete cookies through your browser settings.
Please note that disabling cookies may affect certain functionality of the website.
CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time to reflect changes in our business practices, legal requirements or technology.
Any updates will be published on this page and become effective immediately upon publication.
CONTACT US
If you have any questions regarding this Privacy & Cookie Policy or how your information is handled, please contact:
What We Believe
Timeless Design
We believe meaningful design should endure beyond seasons and trends. Our pieces are created to remain relevant, refined and cherished over time.
Craftsmanship
Every detail matters. We value thoughtful construction, refined execution and the quiet beauty found in well-made objects.
Longevity
Leather is a material that evolves with its owner. We embrace its natural character, creating pieces that grow richer and more personal with age.
Slow Fashion
We believe in buying less, choosing better and investing in objects designed to accompany everyday life for years to come.
Quiet Luxury
Luxury is not defined by logos or visibility. It is expressed through quality, restraint and a commitment to lasting value.
Our Materials & Craftsmanship
Founded in London and handcrafted in Türkiye, Leatharmony brings together contemporary design and considered craftsmanship.
Each piece is carefully made using selected leather and quality materials, with attention given to every detail, from construction and stitching to finishing touches. Rather than mass production, we favour a more deliberate approach, creating pieces in small batches and with longevity in mind.
Designed to age beautifully over time, our products are made to become lasting companions in everyday life.